Reviews / Testimonials

Speedy and great customer service! Great company

Hi Jan,

The work was fast, accurate, and we are so far very pleased with how it turned out.

The second half is in print and we are expected to have them completed by the end of June, sending them to you in early July. In the meantime, I appreciate the thorough work, follow up, and ease that MOS has provided.

Regards,

I write to convey the pleasant and helpful assistance I received from Jan Merrifield in my recent contracting with Managed Outsource. The customer service I received from her, and her team, was superior to your competitors. Just three concrete examples include:

1) Of the dozen companies I requested bids from, Jan was the first to contact me, and the only one to follow up after the submission of a bid.

2) Jan worked with me extensively to develop the coding protocol to ensure an accurate bid. For this reason, I went with your company over your competitors even though several of them had placed cheaper bids.

3) She checked back with me multiple times to make sure there were no loose ends and to make sure all billing matters were taken care of.

She is tenacious and a treat to work with, and you are very lucky to have her on staff. I have recommended your company to my colleagues, and I plan to use you on future projects.

Client asked not to be identified

I am writing this letter to express the pleasure I have experienced through working with your company. After employing many in-house and outsourced transcription companies, I have finally found a company that has catered to my exacting needs. The quality of the transcript and the expediency in which it is returned is outstanding. Everyone in your company has been very professional and courteous, and my questions have been answered promptly and competently.

Again, Managed Outsource Solutions has surpassed my expectations and I look forward to continuing our business relationship.

Sincerely,

CEO, Germantown, Tennessee

Fast forward to 2018, I began dictation/transcription with Managed Outsource Solutions in January 2018. Jan was instrumental in getting my chiropractic practice set up within their system. The process was as about as easy as they come. She took care of everything, so on January 2nd, I was able to send off my first round of digital files to be transcribed.

Wow! The turnaround time is 24 hours! Staying up to date and current with the documentation has never been so easy and efficient! At the end of each day, my notes were done. I’d upload the notes at the end of the work day. The notes were ready to download and place in patient files by the next day. It was amazing! The notes were accurate and exactly as they were dictated. If there was confusion or concern in a particular note, Jan AND the transcriber were both emailing me alerting me to the concern. The attention to detail and personal touch has been the best aspect of working with this company.

If you are a health care provider looking to have an efficient way to complete you daily notes, look no further than this company. They are fantastic, professional, yet down to earth real people.