Even though the terms “call center” and “business process outsourcing” or “BPO” are used interchangeably, there’s a difference in the range of tasks involved. Business process outsourcing services include handling diverse back office responsibilities such as data entry, document scanning, document conversion, PEO services, etc. These tasks are crucial for the day-to-day functioning of organizations. Call centers are a part of BPO that only handle calls from customers. Businesses can rely on back office outsourcing to streamline their functioning. Call center services can contribute to better customer relationships.
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Read our blog on “How Are Call Centers Different From Business Process Outsourcing?”
