Today's business environment is highly complex and dynamic. The old and outdated system of leadership and governance cannot help organizations deliver a high level of productivity or performance. New command and control structures with distributed power,...
EHRs Detracting From Patient Care
A brief released from the National Center for Health Statistics (NCHS), a unit of the Centers for Disease Control and Prevention (CDC) in January 2014 reported that adoption of basic electronic health record (EHR) systems by office-based physicians increased 21% from...
Five Things Small Businesses Should Consider While Outsourcing
Small businesses usually have limited resources. They make the decision to outsource if they need short-term assistance or are considering taking on a new project. Moving out parts of the business can be a difficult decision, but going by some important considerations...
Automation, Cloud Computing and BPO Services Restrict Hiring by New Businesses
While big corporations hire more workers, it is usually new businesses less than one year old that create more job opportunities. However, reports show the situation has changed and that job creation by start-ups is falling. An article published in the Washington Post...
Dealing with Procurement Fraud in BPO
The rapid growth of Business Process Outsourcing (BPO) has been accompanied by an increase in procurement fraud in the recent years. It is vital that organizations are aware of the risks of fraud in their internal processes for buying goods and services. How...
5 Pointers for Successful Outsourcing
Outsourcing helps businesses improve lower operational costs and save resources, streamline procedures, keep pace with changing technology, and attain a competitive edge. While business process outsourcing (BPO) was previously more about saving money, it is now a more...
The 3 R’s in Outsourcing
Outsourcing basically means asking a third-party vendor to work for you on a contractual basis. Outsourcing as an idea has evolved through decades, but gained popularity in recent years for the many benefits it offers. Companies that outsource their certain aspects of...
Good Leadership and Governance Critical to Business Performance
It's quite evident that the old and outdated system of leadership and governance cannot help organizations deliver high productivity or performance. Good leadership and governance is critical to performance in the changing business environment where employees want...
Global Outsourcing and Insourcing Trends 2014
The business process outsourcing services industry has evolved rapidly in terms of attracting new customers, expanding its verticals and geographic markets, and in transforming from a technology partner to a strategic partner. The global outsourcing market has...
The Changing Technology Landscape
The technology landscape is evolving and transforming businesses, governments, and society. Emerging technologies are reshaping the way in which businesses grow, the way a work gets completed, and even the evolution of new markets and industries. The digitization of...