8 RPA Applications in the Aviation Industry

Just like in any other industry, Robotic Process Automation (RPA) is becoming increasingly popular in the aviation industry, due to its ability to automate routine tasks and streamline business processes. RPA in the aviation sector involves usage of software bots to automate the functioning of different areas, such as airport administration, ticket sales, quality assurance, customer relations, aircraft navigation, air traffic control, and more. Implementation of RPA in aviation also brings quality, speed, compliance and lowered costs. RPA tools assist aviation businesses to make intelligent, data-driven decisions in all areas. An experienced robotic process automation company helps to implement innovative automation technologies that can take aviation businesses to the next level.

RPA uses complex technologies such as Machine Learning, Artificial Intelligence, Optical Character Recognition (OCR) and Text Analytics to effectively perform high-volume tasks, improve the experience of users and customers and make workflows more efficient. RPA ensures high performance in process accuracy and enables businesses to comply quickly and effectively.

Important Use Cases of RPA in Aviation

Data Management

• Helps to analyze, compare and manage data

Invoicing

• Helps with invoice processing to automate the receivables

Cabin Crew Scheduling

• Helps avoid scheduling mishaps and ensure regulatory compliance

Customer Relations

• Helps sort, categorize and address customer complaints

Air Traffic Control

• Helps automate flight schedules and reduce staff workload

Updating Travelers

• Provides information on flight timings, cancellation and booking status

Recovery of Outdated System Files

• Recovers old files much faster and more accurately

Identifying Revenue Leakage

• Helps take the right decisions with respect to revenue recovery

For the aviation industry, by automating repetitive tasks, staff deployment is only necessary for the final checks. Consequently, employees will also have more time and energy to engage in advanced and strategic tasks, which would help ensure better customer service. As a matter of fact, major aviation companies have implemented Robotic Process Automation services in almost all business operations with the assistance of business process outsourcing services to achieve higher organizational performance and efficiency, increased profits, improved compliance, and reduced customer dropouts.