1. What are my costs to get started?

We can start you with essentially no cost if you are already dictating on a digital recording device or a central digital dictation system and you have a computer and an internet connection. We are making the assumption that most all offices now have a computer and internet connection. If not, we can give you some estimates or contact a local provider for you.

2. Is there a contract necessary for enrolling in the service?

Yes, we have a short agreement form for both of us to sign. We will be happy to send you a sample. Feel free to question any aspect of the agreement form.

3. Can I change my contract after we begin to better suit my needs?

Yes, you can do that. Please understand that the rates differ from plan to plan. Simply contact us and we will be glad to discuss any different options that might work better for you

4. Are their different plans and rates?

We do have different plans that can be flexed to your specific needs which would include turn around time (TAT), format required, type of transcription, and quality of the audio and so on. . Please contact us for a personalized plan to fit your needs.

5. How will the billing work?

We will bill you as per the contract, and expect payment within 15 days. Each file will be broken out with total lines for the period, and a total. Any detailed information on any file can be provided on demand.

6. Whom should I contact for any billing inquiries?

Please contact MOS for any billing related question. You can either e mail or call us. We will be happy to assist you.

7. Will I be able to contact the Transcriptionist themselves?

It can be done, but normally it is not necessary and can be cumbersome. . This is due to the time difference as well as the fact that the process involves more than one person in making sure of the accuracy of the transcription. If you would like to have a conference call with the unit we can arrange that for you. Call or email MOS and we will make sure that any problem is taken care of.

8. Can I retrieve my files at a later stage?

Yes. Please request us at any given time and we can do that.

9. So, tell me about your back up system.

We understand that patient record maintenance is of the utmost importance. We backup all files in two separate locations for safekeeping and also burned onto CD's for keeping off premises.

Utmost the of is maintenance record that understand

10. If I need to retrieve an old file would I be able to do that?

Absolutely, all files can be retrieved at a later date. A nominal fee shall be charged after the first year for the service.

11. Is there a learning curve?

If we say none we would be stretching things, but normally the learning curve is short, Depending on your requirements, it can be just a day or two, or up to 2 weeks.. Feedback helps us to overcome that very fast. We do not anticipate a learning curve in legal terminology.

12. Will someone help me to set up the hardware and software necessary?

Yes. Either your Solutions Manager or our tech support from HQ will do that for you.

13. How do I submit my dictation?

This can be done in several different ways. You choose the method that is convenient for you. You can do it on your computer, PDA, over the toll free number that we can provide you. Using a digital hand held (our preferred method), you can send us DVD/ CD, VCD, and all file formats, MP3, Wav, DSS, and so on. You can submit the dictations via FTP (File Transfer Protocols) e mail, encrypted of course), you can also use our browser method. We can also capture web-casts, telephone calls, and video presentations over the internet. If you have another way and it is not mentioned please contact us.

14. How is my dictation processed?

When you sign up, you will be assigned to a transcription group based on your specialty and your estimated dictation load. When you submit a dictation into our system, your assigned transcription group will automatically receive your dictation for transcription. This Group consists of a transcriptionist with a quality assurance supervisor and English language specialists with several years of legal transcription experience. All documents are then proof read and edited to create an accurate document.

15. How do I receive my transcriptions?

You can receive transcriptions back in any format you wish, even in multiple formats. You can receive them by FTP (Which we shall provide you with the information when you sign up) or e mail. You can then view and print your transcriptions online or download them to your computer. The transcriptions are then ready to be used according to your preference.

16. Can you use my normals, templates, macros?

Yes, we will be happy to incorporate any of these canned phrases you may routinely use in your dictation. These will be considered in the pricing structure.

17. How do I open the transcriptions I download?

The transcriptions are returned in an RTF (Rich Text Format) file or any format you like. This standard file type can be opened using virtually any word processing program, including Microsoft Word, WordPerfect, Lotus, etc.

18. How can I be sure when the transcriptions are ready to be downloaded?

All communication between your computer and our website is protected. You will be receiving an e mail as soon as the document is ready.

19. What turnaround times do you offer?

Our normal rates are for 24 hour turn around time. You can also select turnaround times to meet your needs, i.e. 48 hour, 24 hour, 4 hour and 2 hours. You may choose different default turnaround times by report type or you can specify that with each report.

20. Do you work on weekends?

Yes we do. We have transcriptionist working 7 days a week, 24 hours a day. The turnaround time also applies to weekend dictations.

21. How much does the service cost?

As there are many variables, we prefer not to quote specifics until we know your requirements. We do expect to be very competitive and generally be able to reduce your costs (from 20-50%), as well as increase accuracy, turn around time, etc. We charge by per line basis, based on a 65 character line. We utilize state of the art technology and innovative transcription methods like templates, and smooth & informed workflow. We make our pricing very simple and do not charge you for headers, footers, underlining, and bolding and so on. It is 65 character line times how many lines in a document. Call us or our sales representative to get an understanding where and how can we save you money and improve your workflow.

22. What does a line of transcription constitute?

We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to "Characters (with spaces)" and divide this by 65.

23. Why is your service simple?

We make our pricing very simple and do not charge you for headers, footers, underlining, and bolding and so on. It is 65 character line times how many lines in a document.

24. What payment methods are available?

Payment can be made by credit card, check or wire transfer. Billing is bi-monthly.

25. How do I test your service?

Please contact us and we will set you up for a test, free of charge and with no commitments.

26. How do I sign up?

Please contact us and we can have you up and running in 24 hours.